Exporting payment details

If you run a crowdfunding campaign on the platform, you can export all orders and their details, including payment and taxes. Open the project you want to manage, click "Orders" at the top, and choose "Payments" from the menu. You'll see a list of all orders made in this project.

NOTE: The list contains only completed payments.

Exporting specific orders

If you need to export only a certain group of payments, click "Filters" and, depending on your needs, choose the filtering options. To add more filtering based on when the payment was created, click "add/remove filter". Remember to click "apply filter" when you're done. Click the box to check all filtered orders you want to export and click "export selected" in the top right corner:

Exporting All Orders

If you simply want to export all orders in your project, check the box next to "Created" and click "Export Selected":

Payment status explanation:

Incomplete - Payment has been started but not yet finished (in the pledge manager).

Completed - Paid by the backer (both in crowdfunding and the pledge manager).

Deferred - Backer added payment details but the payment provider hasn't collected the payment (in crowdfunding).

Deferred with error - When payment for a pledge made in crowdfunding encounters an error (in crowdfunding).

Canceled - Canceled by the creator at the backer's request.

Exported file:

The file contains all basic information about the orders but also some additional data, such as:

Payment ID - Internal payment number added by our system.

Currency - Project currency.

Total fees - Platform fee and payment processing fee.

Tax - Tax amount for transactions in which indirect tax liability shifts to Indiegogo.

Amount due for creator - The amount the creator will receive without tax and fees.

Provider payment ID - Payment ID of an external payment provider.