Stretch Pay - what is it and how to turn it on in a project

Stretch Pay enables backers to split payments for their pledges into smaller amounts. The number of installments depends on the creator and is the same for every backer. The creator also sets up the minimum amount of the pledge that unlocks installments. For example, if the minimum amount is $100, the pledge must be over that amount for the backer to see the Stretch Pay option when choosing a payment method.

How to turn on installments?

You can set up installments for your project in Project -> Settings -> Stretch Pay. Stretch Pay can be enabled at any time during the campaign, allowing backers to switch from regular payments to installments. It's also possible to turn on installments in the pledge manager and late pledge stage.

To enable or disable Stretch Pay, go to Project -> Stretch Pay and change the toggle position:

NOTE: You can disable Stretch Pay at any time, but it will not affect past pledges with installments. They will be paid off according to their payment plan.

Stretch Pay setup

Number of installments - Here, you define how many installment payments will be available to a backer (minimum 2, maximum 10). You can change this number at any time, but the change will not affect past pledges.

Minimal payment amount - Here, you define the minimum payment amount to enable Stretch Pay for a backer. This includes extra payments such as taxes and shipping. You can change this amount at any time, but the change will not affect past pledges.

Stretch Pay payoff deadline - This is when our system will attempt to charge the backer for the last installment. If you want installments enabled in the pledge manager after crowdfunding, remember to set a proper payoff deadline. If it's too short, backers will not be able to use Stretch Pay. You can change the date anytime, but the change will not affect past pledges. The date should be set in the pledge manager and late pledge. You don't have to set it in crowdfunding.

NOTE: Every time you visit this setup page, we will show you the current installment status. You will see a message that says, "The current setup allows backers to pay for new pledges in X separate installment payments," where X is the actual number at the moment the message is displayed.

Remember that each installment is charged monthly, so if you set up 10 installments and give a 3-month deadline, it won't be possible to have 10 installments. The system will automatically adjust the number to 3 according to the deadline.

Installment refund and cancellation policy

As a creator, you should include installments in your refunds and cancellation policy on your project page, as the refunds may have different rules than regular ones. If a backer contacts you with a request for a refund, you have to handle the cancellation and refund according to your policy.

NOTE: Installments on Indiegogo are charged 20 cents per transaction, which have always been applied to every payment (every installment is treated as a separate transaction).