General requirements for document uploads

In this article, you'll find information about the general requirements for document uploads. The most common problem is providing the correct documents for various sections of the onboarding form.

Bank documents

Can be any of the following:

Bank statements
Deposit tickets or deposit forms
Screenshots of your online banking environment
Official letters issued by a bank
Cheques

As Adyen verifies bank documents very strictly, it is important that the document must ABSOLUTELY meet the following criteria:

Document MUST contain the bank account owner's name. If it’s a company, then it must be the legal business entity name (no "Doing Business As" or trading name)
Must contain IBAN (EU) or the FULL bank account number
Document cannot be older than 12 months
Document must contain an indicator that it’s been issued by the bank, such as a bank logo or signature or similar
The country/region where the bank account is located (if it’s EU then IBAN indicates that, if it's US or CA or AU, there’s almost always a bank address)

Requirements for specific documents, apart from the above ones:

Direct deposit ticket: must contain a bank logo or letterhead and be signed or stamped by the bank
Official letters: same as deposit tickets

The uploaded document must meet the following file format and size requirements:

Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
Size for PDFs: minimum 1 KB, maximum 15 MB
Size for other formats: minimum 100 KB, maximum 15 MB

Registration documents

Applies to Business type only!

It’s a document that confirms the existence of the business entity. Basically, it has to meet two criteria:

Document must be no older than 12 months (in regard to the date of document issue, not the company establishment date).
Document must be issued by a reliable, independent institution, such as a commercial register or e.g. tax chamber. Adyen does not specify what’s a “reliable, independent institution” but practice shows that a company excerpt from the business registry is the most widely accepted document.

Shareholders/Individual document

Basically, depending on the country, the document must:

Be not expired
Contain the name of the individual whose data was submitted
If available: contain a visible machine-readable zone (MRZ, usually a string of characters on the lower part of the document)
Must be a scan or photo of a physical copy of the document

Acceptable documents:

Passport
Identity card
Driver’s license

Exceptions: For the US, an acceptable document type is also a photo of the Social Security Card. We recommend uploading that instead of a typical ID.