Migration FAQ

Here are the frequently asked questions about migration of the platforms, we'll be updating the document with new questions as they come:

Q: Are there any campaign items that won’t transfer automatically and that I’ll need to manually adjust after migration?
A: All of your campaign components will transfer automatically. But this upgrade isn't about continuity, it’s about giving you the proven tools that help creators raise more funds. Once the upgrade is complete, dig in, explore the new features, and make the most of them to unlock your campaign’s full potential. If you had a draft started before 2025 (Campaign ID before 3149316) it was not migrated.
Q: After migration, will identity/KYC verification need to be redone?
A: No. If your campaign already onboarded with Stripe, you’ll remain on Stripe and won’t need to go through verification again. Only new campaigns launching after the upgrade will need to complete onboarding with Adyen, our new payments partner, which supports more currencies and payment options.

Q: What happens to Secret Perks of migrated campaigns?
A: The new platform won’t support Secret Perks in their current form.
Instead, you’ll have a system that lets you create individual rewards, or even groups of rewards, reserved for specific backers. You’ll assign products to a user group and add people to that group in advance. When those backers log in and visit your campaign page, they’ll see the rewards designated just for them, making exclusives more personalized. See the Help Center article here.

IMPORTANT NOTE: Any existing Secret Perk links created before the migration will forward to your campaign page where that perk will NOT be visible. All contributions already made for Secret Perks will remain in the system. Those backers and their perks are fully captured and won’t be lost.

Please feel free to ask any questions you might have about the migration using our contact form!