Migration FAQ

Here are the frequently asked questions about migration of the platforms, we'll be updating the document with new questions as they come:

1. Q: Are there any campaign items that won’t transfer automatically and that I’ll need to manually adjust after migration?    

   A: Most campaign components transfer automatically. Exceptions include:

   • Older drafts: Drafts started before 2025 (campaign IDs below 3149316) did not migrate.
   • Existing Secret Perk links: Links created before migration redirect to your campaign page but don’t give access to the secret perk. Contributions already made for Secret Perks remain in the system, along with the associated backer and perk details.

For details about offering exclusive rewards on the new platform, see the Secret Perks question below.

1. Q: After migration, will identity/KYC verification need to be redone?    

   A: No. If your campaign already onboarded with Stripe, you’ll remain on Stripe and won’t need to go through verification again. Only new campaigns launching after the upgrade will need to complete onboarding with Adyen, our new payments partner, which supports more currencies and payment options.

• Q: What happens to Secret Perks of migrated campaigns?    

  A: The new platform won’t support Secret Perks in their current form.

  Instead, you’ll have a system that lets you create individual rewards, or even groups of rewards, reserved for specific backers. You’ll assign products to a user group and add people to that group in advance. When those backers log in and visit your campaign page, they’ll see the rewards designated just for them, making exclusives more personalized. See the Help Center article here.

IMPORTANT NOTE: Any existing Secret Perk links created before the migration will forward to your campaign page where that perk will NOT be visible. All contributions already made for Secret Perks will remain in the system. Those backers and their perks are fully captured and won’t be lost.

Please feel free to ask any questions you might have about the migration using our contact form!